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Nicolai Diamant SRL Via Dorsale 13 54100 Massa (MS) Italy
info@nicolaidiamant.com
P. +39 0585 7997 1 F. +39 0585 7997

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June 3, 2019

Optimizing Your Diamond Tools

First and foremost, thanks for giving us your time. In return for hearing us out, we put something together that we know will make you happy.

SFA ITALY TOUR OF NICOLAI’S CNC TOOLS

We recently returned from the annual SFA Italy Tour more appreciative of this amazing group than ever. It is an honor to be associated with such an uplifting community of stone fabricators who come together to help each other out.

It truly was a blessing for Nicolai Diamant to host a SFA stop at our headquarters in Massa, Italy. This is an event we look forward to each year and love showing industry professionals how Nicolai’s diamond tools, marble tools, tools for granite, cnc tooling solutions, and polishing pads for quarries and plants are made.

We want to thank everyone who came to visit Nicolai Diamant, tour our facilities, and for hopping on some helicopters with us and flying over Italy’s finest quarries. Below are some images from the trip:

DIAMOND TOOLS SUPPORT

Back to the good stuff… Buckle up!

Do you like fast and efficient service? Right, we’re thinking the same thing you are. Who doesn’t? Well, Nicolai Diamant is making our second-to-none service even better for our diamond tools. How so?

… AN ONLINE HELP CENTER!

Yeah, you guessed that right. We’re just as excited to be offering this new service as you are to receiving even faster service for all your marble tools. Again, we know exactly what you’re thinking … “Great, I’m going to be talking another automated robot…”

NOPE, not today! We are just as tired as you are with the automated chat responses. So, our team at Nicolai Diamant has come up with another solution for you.

After stepping back and asking ourselves how we can become a better diamond tool provider to your 5-axis machine shop, as well as listening to your requests, Nicolai Diamant decided it was time to improve our service for you.

Nicolai exists to assist and personalize your fabrication shop’s diamond tools needs. To date, Nicolai has prioritized and will continue to prioritize providing the best cnc tooling technicians in the industry.

Take Sébastien Bergeron with Advanced Cutting for example, he works around the clock to answer every Nicolai-related question in the SFA group. Sébastien, like many other Nicolai technicians are a testament to our investment in having the best techs in the field to service your diamond tools on cnc routers for stone.

MARBLE TOOLS AND TOOLS FOR GRANITE

But wait, it gets better…

“Okay, so tell us, how does it get better?”

Nicolai North America is investing in a new, full-time cnc tooling technician available to you through the LIVE online help center for all your diamond tools support and requests.

Now you do not have to wait for our diamond tool technicians to fly out to your shop and access your situation. Rather, sign on to www.nicolaidiamant.com and ask away in our live chat. This will drastically reduce the downtime in your cnc machine shop if something happens during your cnc tooling operations and diamond tools that requires our team’s attention immediately. Simply sign on and ask away. The new diamond tools technician is readily available to you whenever you have a service request or question about your diamond tools.

As previously mentioned, Nicolai Diamant’s technicians are available to be onsite your fabrication shop to service your tools. Whether it be installation, maintenance or training, we are here to help.

In addition to our already existing remote telephone hotline for all your diamond tools needs, we are now even more stoked to offer this new live help center with a dedicated technician to make sure your cnc tooling questions never go unanswered. It is our goal to provide you with the knowledge needed to return to normal operation as quickly as possible.

But wait. It gets even better… How you might ask?

It’s FREE.

This new service comes to you at no additional cost. Through every interaction, we want you to feel like more than just a number and paying customer to us.

No other cnc tooling manufacturer in the industry offers this service. Nicolai North America saw a need for our clients and wanted to improve your experience operating with Nicolai diamond tools that have been handcrafted since 1980.

This new service will be available for use in North America on Monday, July 1. It will be accessible during regular business hours: 8:00am to 5:00pm EST.

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